By using our website, apps, social media pages, products or services you consent to the terms of this Privacy Policy.

Meaning of Key Words in this Privacy Policy:

• ‘Fresh Presence’ means Fresh Presence Pty Ltd, its representatives, agents, directors, employees, successors and assigns.
• ‘Supplier’ means any third party service provider or supplier whose software, applications or any other services are incorporated into or bundled with any product or service supplied by Fresh Presence. It also means any third party service provider or supplier who provides software, applications or any other products and services to you directly on behalf of Fresh Presence.
• ‘We’, ‘Us’ or ‘Our’ may refer to Fresh Presence or its Supplier.
• ‘Client’ means any entity that uses products and services supplied by Fresh Presence, their representatives, agents, directors, employees, successors and assigns.
• ‘Cookie’ means a piece of text, pixels, clear GIFs, log files, web beacons or other tracing or tracking files or similar technology that are placed on your computer or device.
• ‘You’ means any client of Fresh Presence or any user websites, apps and social media pages owned by Fresh Presence.
• ‘Product’ means any product or service offered and supplied by Fresh Presence.
• ‘Personal Information’ means any information or opinion about an identified or identifiable individual.
• ‘Privacy Policy’ means this privacy policy and any future amendments.

Why We Collect Personal Information

We collect personal information in order to:

• Identify you and your business
• Understand your requirements and provide appropriate Products
• Set up, manage and administer the Products that we provide to you
• Set up, manage and administer related billing and accounting records
• Manage and train our employees and representatives
• Manage complaints and disputes
• Get a better understanding of you, your business and your requirements so that we can develop appropriate Products in future, and
• Provide direct communications, newsletters and targeted Product offers to you.

You can opt out of direct communications, newsletters and Product offers by ticking the opt-out box on the form you use to provide your personal information. You can also opt out any time thereafter by sending us an email requesting removal of your address or email from our direct communication database.

Type of Information We Collect

Types of personal information we collect may include name, contact details, identification information, details and history relating your sign-ups, purchases, subscriptions, payments and other transactions, records of your communications and interactions with us and details and history of your preferences and behaviour relating to our Products.

We may also collect information relating to your business such as business or trading names, registration details, details of accreditation, business contact details, your relationship with the business and your relationship with other businesses.

Personal Information Relating to Third Parties and Children

If you provide us with personal information relating to another person (such as an employee or business partner), you must have their consent, including their agreement to the terms of this Privacy Policy.

We don’t collect, use or share personal information relating to persons under 18 years of age without consent of their parents or guardians. Please don’t submit such information unless you have appropriate consent.

How We Collect Personal Information

We may collect your personal information from your interactions or transactions with us, including submission of forms on our website, your emails, telephone calls, faxes and letters and messages, comments and posts you leave on our websites, apps, social media pages and internet business pages. We may monitor and record your communications with us in any form.

We may also collect your personal information from third parties including our Suppliers, trade or business partners, information service providers, anyone authorized to act on your behalf and public sources.

Use of Cookies

Our websites may request cookies to be set on your device. We may use cookies to ascertain when you visit our websites, how you interact with us, to enrich your user experience, customize your relationship with us, including providing you with more relevant marketing material and how you prefer to view content. We may also remember preferences such as text size and other customizable site elements.

We may also use cookies in our communications, in our advertisements on other websites, or in our advertisements in others’ marketing. Similarly, third parties whose content or ads appear on our websites may also place cookies in their ads or communications to measure how effective they are.

You can choose not to receive cookies by changing the appropriate settings on your browser. You may also be able to disable or delete existing cookies depending on permissions on your computer or device. If you choose to reject, disable or delete cookies, our websites may not work or display correctly on your computer or device.

Some cookies are necessary to record and respect the choices you have made in regard to not being contacted or to not have other types of cookies added to your device. If you delete cookies from your computer, the cookie used to recognize your choice will also be deleted requiring you to make your preference selection again.

How We Use and Share Your Personal Information

We store personal information electronically and in hard copy form, both at our own premises and those of our Suppliers in Australia and other countries. We also destroy or de-identify personal information that is no longer needed.

We use your personal information for the purposes listed under the heading ‘Why We Collect Personal Information’. We may also use your personal information to protect our lawful business interests.

We may share your personal information with Suppliers in Australia and other countries in order to provide Products to you and for other purposes described in this Privacy Policy . We may also share your personal information with businesses located in Australia and other countries that provide us with services such as data storage, data processing, site building, printing, information services, credit reporting, accounting, auditing, legal, security, reception, virtual assistant, research and marketing.

We do not sell or rent your personal information.

We may use, copy or share messages, comments and posts you leave on our apps, social media pages and internet business pages on our websites and other apps, social media pages and internet business pages related to our business.

How to Access and Correct Your Personal Information

If you wish to access or correct any personal information we hold, or if you have any concerns, complaints or feedback regarding our Privacy Policy, please contact us. We may contact you by email or phone to verify your request if it relates to a correction.

We will address your request and advise you of the outcome as soon as practicable. If we are unable to fulfill your request, we will advise you of the reason we are unable to do so.